Privacy
Policy

We collect the following types of customer data.

A. Personal information

• Name
• Contact details — email address, phone number and mailing address
• Payment details — processed securely; we do not store sensitive financial information

B. Transaction data

• Order details — products purchased, payment method and delivery information
• Warranty claims and returns
• Customer service interactions

Torque Engine Parts collects personal data through secure and transparent methods, including:

A. Direct interactions

• When you place an order through our website, physical store or authorised dealers
• When you register an account, subscribe to newsletters or take part in promotions
• When you contact customer support by phone, email or live chat

B. Automated technologies

• We collect device and browsing data through cookies, analytics tools and tracking technologies when you visit our website

Your data is used for the following purposes:

• Order fulfilment — to process payments, deliver purchases and manage returns or warranty claims.
• Customer service — to respond to enquiries, resolve disputes and improve customer experience.
• Marketing & promotions — to send relevant offers, updates and news based on your preferences.
• Security & fraud prevention — to verify identities, prevent fraudulent transactions and secure our website.
• Website enhancement — to analyse site traffic, personalise content and improve navigation.

We may share only the data that is necessary with trusted third-party providers, including:

• Payment processors — to securely process transactions
• Shipping carriers — to fulfil orders
• Legal and regulatory authorities — when required by law

All third parties are required to protect customer data and maintain confidentiality.

At Torque Engine Parts, we prioritise the security and confidentiality of your personal data. We have implemented robust measures to protect your information from unauthorised access, loss, misuse, alteration or disclosure. Access is strictly limited to authorised personnel — including employees, agents and contractors — who handle your data only according to our directives and under confidentiality agreements.

We have also established proactive protocols to address potential data breaches. Where legally required, we will promptly notify you and the relevant regulatory authorities, ensuring transparency and swift resolution. Your trust is our priority, and we are committed to safeguarding your data to the highest industry standards.

At Torque Engine Parts, we handle your personal data responsibly, retaining it only as long as necessary to meet legal, accounting and reporting requirements. You may request deletion of your data — see Your rights & control for details.

We may also de-identify your personal data so that it can no longer be linked to you. This de-identified information may be used indefinitely for research or statistical purposes without further notice. Our priority is protecting your privacy while maintaining compliance with industry standards.

As a customer, you have the right to:

Torque Engine Parts reserves the right to modify this Privacy Policy at any time. Changes will be communicated through our website or by direct customer notification.

We encourage you to review this policy periodically so you stay informed about any updates.